Frequently Asked Quesions

As soon as your 100-days FREE TRIAL starts, you'll have access to PrivMX Control Center. It's where you arrange all your settings, place the order and make all the necessary payments after the trial.

Before your trial ends, you can always change your settings, selecting the number of Team Members or Data Storage Space.

Not much:) As all the files within your PrivMX workspace are not duplicated but linked between members, chats, issues and calendars, you’ll only need 10 GB to start from.

Although there are no technical obstacles to using PrivMX in a large team, we can see a single PrivMX Team Server works best for teams of 15 people. It's simply easier to stay agile and keep the information flow clean, so we recommend sticking to the "one server = one team" rule.

We offer a solution for bigger teams as well. You can divide your team into groups and create a number of Team Servers. These separate teams can share common Sections to collaborate, communicate, and share files.

If you are interested in that solution, contact us to discuss the details.

Yes, you can! Just contact us to update your order or change it directly in your Control Center account.

Of course! Your login and password get you access to your PrivMX account on all the devices with PrivMX software installed.

Yes - your data belongs to you and your Team only.

You can easily export all PrivMX files (Text Notes and Mind Maps) and all documents shared within your Team Server straight to your desktop.

Yes, our Team is happy to support interesting ideas and activities - please contact us with details on the project you want to develop with PrivMX.
Eligible applicants get a PrivMX server for free.

You can add another 3 months (double incubation time) or switch to a Regular Team Server. You can even start hosting your own PrivMX Team Server.

Team Keeper is a regular Team Member with some extra benefits.
Team Keepers arrange the workspace for their team. They are the ones who create accounts for their Team Members, invite them to the workspace, and manage their primary user settings.
Apart from all the functions and activities available for any Team Member, Team Keeper is authorized to grant selected Team Members access to particular Sections and Tools within these Sections.
As we strongly believe that teamwork should be based on trust and respect, we recommend flexibility in terms of appointing a Team Keeper.
This role is dedicated to team players at heart!

You'll be notified about all updates available inside the application, in your user profile.
To update, you just need to click DOWNLOAD and INSTALL and PrivMX restarts automatically in a new version.

Control Centre is an online platform accessible to Team Keepers and company admins, where they can:

/ get access to priority support
/ create and manage Team Servers
/ check security logs and settings
/ view payments status and download invoices
/ discuss on PrivMX Forums.

No, they don't include VAT.

Because we are not sure if your web browser (and its plugins) is secure enough to generate private encryption keys needed to activate your Team Server. Maybe it is, but it is impossible to check it remotely.

We care of your privacy and that’s why all cryptography-related operations are performed in our independent desktop application on your personal computer.

Private Mind Exchange. That’s how we see the ideal collaboration :)

Big! After we develop all the features on our feature request list (never-gonna-happen;), we plan to work on our own PrivMX hardware. Stay tuned!

then just logout and use the Create Server option on the login screen. You can use multiple accounts and servers from single installation of PrivMX Desktop.