Frequently Asked Quesions

PrivMX Cloud is our network of dedicated servers located in selected high quality and secure data centers. It provides reliable and fast hosting services for our customers in different countries.

It means that PrivMX Team Server software knows nothing about the data that it transfers and stores. 
The content and te structure of information is encrypted by the client software.

Team Servers can do absolutely nothing with the data, because they don't even know the role of each piece of information - it’s all shredded and impossible to recognize. What’s more, even system admins with access to Team Servers have no possibility to read and interpret the data.

Yes, most of it is open. We’re using the same Team Server software for PrivMX Cloud and the on-premise offer. However, the PrivMX Control Center software and the ready to use web browser client are not available to the public - you can use them only within PrivMX Cloud plan.

In theory, there's no limit in both cases, but we’re currently offering Team Servers up to 25 users and up to 100 gigabytes of storage in the Control Center.

It should be more than enough for most teams, but if you need more, please feel free to contact us

Yes, but we’re still working on it. Please follow us on social media or subscribe to our newsletter to be the first to know once it becomes available.

PrivMX Team Server software requires a Linux machine/instance. For more information please visit https://dev.privmx.com/

There is no automatic, server-side migration procedure for Team Servers because users and data on each server are linked to its domain name. You can migrate your data using the client software - by exporting (and decrypting) files to your local machine and importing them to your new Team Server.

We always try to do our best to help and assist you. Please refer to the support page or contact us directly in case of any problems with our software.

Currently not. We’re working on including it in our offer, so stay tuned.

Not much:) As all the files within your PrivMX workspace are not duplicated but linked between members, chats, issues and calendars, you’ll only need 10 GB to start from.

Although there are no technical obstacles to using PrivMX in a large team, we can see a single PrivMX Team Server works best for teams of 15 people. It's simply easier to stay agile and keep the information flow clean, so we recommend sticking to the "one server = one team" rule.

We offer a solution for bigger teams as well. You can divide your team into groups and create a number of Team Servers. These separate teams can share common Sections to collaborate, communicate, and share files.

If you are interested in that solution, contact us to discuss the details.

As soon as your 30-days FREE TRIAL starts, you'll have access to PrivMX Control Center. It's where you arrange all your settings, place the order and make all the necessary payments after the trial.

Before your trial ends, you can always change your settings, selecting the number of Team Members or Data Storage Space.

Yes, you can! Just contact us to update your order or change it directly in your Control Center account.

Of course! Your login and password get you access to your PrivMX account on all the devices with PrivMX software installed.

Yes - your data belongs to you and your Team only.

You can easily export all PrivMX files (Text Notes and Mind Maps) and all documents shared within your Team Server straight to your desktop.

Yes, our Team is happy to support interesting ideas and activities - please contact us with details on the project you want to develop with PrivMX. Eligible applicants get a PrivMX server for free.

Team Keeper is a regular Team Member with some extra benefits. Team Keepers arrange the workspace for their team. They are the ones who create accounts for their Team Members, invite them to the workspace, and manage their primary user settings. Apart from all the functions and activities available for any Team Member, Team Keeper is authorized to grant selected Team Members access to particular Sections and Tools within these Sections. As we strongly believe that teamwork should be based on trust and respect, we recommend flexibility in terms of appointing a Team Keeper. This role is dedicated to team players at heart!

You'll be notified about all updates available inside the application, in your user profile. To update, you just need to click DOWNLOAD and INSTALL and PrivMX restarts automatically in a new version.

Control Centre is an online platform accessible to Team Keepers and company admins, where they can:

/ get access to priority support / create and manage Team Servers / check security logs and settings / view payments status and download invoices / discuss on PrivMX Forums.

No, they don't include VAT.

Because we are not sure if your web browser (and its plugins) is secure enough to generate private encryption keys needed to activate your Team Server. Maybe it is, but it is impossible to check it remotely.

We care of your privacy and that’s why all cryptography-related operations are performed in our independent desktop application on your personal computer.

PrivMX is Private Mind Exchange. Read the rest of the story here

Big! After we develop all the features on our feature request list (never-gonna-happen;), we plan to work on our own PrivMX hardware. Stay tuned!

then just logout and use the Create Server option on the login screen. You can use multiple accounts and servers from single installation of PrivMX Desktop.