FAQ - PrivMX

Can I use PrivMX with my team of more than 30 people?

Although there are no technical obstacles to using PrivMX in a large team, we can see a single PrivMX Team Server works best for teams of 15 people. It's simply easier to stay agile and keep the information flow clean, so we recommend sticking to the "one server = one team" rule.

We offer a solution for bigger teams as well. You can divide your team into groups and create a number of Team Servers. These separate teams can share common Sections to collaborate, communicate, and share files.

If you are interested in that solution, contact us to discuss the details.

Can I change my storage space settings and number of Team Members later ?

Yes, you can! Just contact us to update your order or change it directly in your Control Center account.

Can I use PrivMX on many devices?

Of course! Your login and password get you access to your PrivMX account on all the devices with PrivMX software installed.

Can I export my PrivMX data, including Text Notes and Mind Maps, after the free trial is over?

Yes - your data belongs to you and your Team only.

You can easily export all PrivMX files (Text Notes and Mind Maps) and all documents shared within your Team Server straight to your desktop.

Do you have any special pricing plans for NGOs, early-stage R&D startups, cultural institutions or charities?

Yes, our Team is happy to support interesting ideas and activities - please contact us with details on the project you want to develop with PrivMX.
Eligible applicants get a PrivMX server for free.

Can I extend my Idea Incubator pricing plan after 3 months?

You can add another 3 months (double incubation time) or switch to a Regular Team Server. You can even start hosting your own PrivMX Team Server.

Who is a Team Keeper?

Team Keeper is a regular Team Member with some extra benefits.
Team Keepers arrange the workspace for their team. They are the ones who create accounts for their Team Members, invite them to the workspace, and manage their primary user settings.
Apart from all the functions and activities available for any Team Member, Team Keeper is authorized to grant selected Team Members access to particular Sections and Tools within these Sections.
As we strongly believe that teamwork should be based on trust and respect, we recommend flexibility in terms of appointing a Team Keeper.
This role is dedicated to team players at heart!

How do updates work?

You'll be notified about all updates available inside the application, in your user profile.
To update, you just need to click DOWNLOAD and INSTALL and PrivMX restarts automatically in a new version.

What is PrivMX Control Center?

Control Centre is an online platform accessible to Team Keepers and company admins, where they can:

/ get access to priority support
/ create and manage Team Servers
/ check security logs and settings
/ view payments status and download invoices
/ discuss on PrivMX Forums.

Do the prices include VAT?

No, they don't include VAT.

Why can’t you just click a button and activate the server here on this web page?

Because we are not sure if your web browser (and its plugins) is secure enough to generate private encryption keys needed to activate your Team Server. Maybe it is, but it is impossible to check it remotely.

We care of your privacy and that’s why all cryptography-related operations are performed in our independent desktop application on your personal computer.

If you already have PrivMX Desktop installed

then just logout and use the Create Server option on the login screen. You can use multiple accounts and servers from single installation of PrivMX Desktop.